Customer Experience Specialist
Remote
Full Time
Starting From $50,000
Posted: March 15
Novi AMS is a fundamentally different approach to non-profit Association Management Software (AMS). Our engineering and experience teams work side-by-side with our customers to continue to develop the only AMS created for associations, by associations.
At Novi, we are a diverse team of dedicated, inspired, energetic and FUN thought leaders who love to celebrate wins. We function with a high level of transparency and trust and come together daily to innovate and create impact - We like to call it amplifying change
What You'll Do
- Work fully remote – collaborate with your teammates using Slack, Zoom, & other tools
- Manage a small engineering team (5 engineers) to complete projects and deliver results. This will include Agile planning, 1:1s with your team, code reviews, & more.
- Collaborate with customers & our product owner to establish product requirements, strategy, & goals
- Hold a high standard of engineering excellence through technical leadership, planning, & hiring of diverse technical talent
- Provide candid feedback where necessary to improve our processes & systems
- Coach and mentor team members to continue their career development & growth
- Identity gaps & opportunities for driving company growth throughout our engineering process
- Lead by example and have no fear of occasionally diving into the weeds
- Provide clarity & vision for the engineering team, then facilitate team collaboration to execute on that vision
- Report to the CEO & drive company strategy as part of our leadership team
What You'll Bring
- 3-5+ years of software engineering management and/or tech lead experience
- Strong ability to communicate effectively (both written and verbal) with technical & non-technical stakeholders
- Strong technical leadership skills with proven experience architecting, developing, & shipping software and the desire to take ownership of the technical direction of the company.
- Experience in the Microsoft ASP.NET (C#)
- Familiarity with cloud-based software architectures & platforms (ideally, Microsoft Azure)
- Passion for your work & continuous improvement
- Experience in Agile methodologies
- Based in & eligible to work in the United States
What We'll Bring
Standards for Wellness – We offer health, dental, & vision insurance, along with health savings accounts and flexible spending accounts
Family First – Fully-paid, 12-week maternity, paternity, and adoption leave policies mean you can take time off for growing your family
Your Time Matters – Enjoy generous PTO, schedule flexibility, and paid corporate holidays
We're Fully Remote – Work where you want without the hassle. Whether you prefer to settle in one place or live the life of a digital nomad, you can take your work with you.
Plan For your Future – 401K retirement plan with a 3% company match, as well as life insurance and short and long-term disability benefits
Connection Matters – We were meeting virtually before it was cool. From our Zoom group lunches and "First Friday" virtual happy hours to occasional opportunities to meet in person, you'll never feel disconnected.
Professional Development – We invest in professional development for every employee, so you can pursue your next certification or attend continuing education.
Complete Collaboration – We work in 2-week sprints with sprint reviews & retrospectives. Our open-door policy with managers and the company CEO means you'll always feel heard and supported.
Your Own Tech Stack – Computer, equipment, and software is provided to help you thrive in your role. We provide every team member with an internet stipend and other reimbursements, so work never costs you.
About Novi AMS
At Novi AMS, we believe that our customers should love using our software and that our customers should be an integral part of the development process. Our Association Management Software is the only AMS built by associations, for associations. Associations bring people together to educate & change lives in their industries. Our team comes together daily to innovate and create impact for these groups – we like to call it amplifying change. Our platform has gone from an idea in a boardroom to serving over 375,000 association members in just 5 years, and we are not slowing down anytime soon.
Find out more about our culture @ Novi AMS.