When we were first asked to build an AMS from the ground up, we made it clear to our advisory board that we didn't want to "sell" the software. Instead, we wanted to focus on customer service and solving problems for associations with such an intensity that our customers couldn't help but refer us to their friends. Four years in, we're still committed to the same strategy.

Today, Novi AMS is the top rated Association Management Software on ReviewMyAMS. Perhaps more impressive, over 80% of the associations we serve were referred by other Novi customers.

Here are 9 reasons why:

1. Easy Access Customer Support

Whether you're a do-it-yourself type ready to find answers in our knowledge base of 400+ help articles or you prefer to chat with our team directly, we can't wait to help. See the chat box in the bottom right corner of this page? That same chatbox will appear every time your staff logs in to the Novi AMS software and our support team is on the other side eager to answer your questions. 

2. #NoWorkarounds

The dictionary defines a workaround as a plan or method to circumvent a problem (as in computer software) without eliminating it. By that definition, we bet you can think of a workaround you've invented for your current association management software. We're on a mission to end the workaround mentality. Instead of asking how it's been done in the past, Novi AMS answers how it should be done now and in the future. 

3. Top-Rated QuickBooks Online Sync

We're proud to say that Novi AMS is the only Association Management Software approved for the QuickBooks App Store. Novi customers take advantage of a top-rated QuickBooks Online sync engineered by our award-winning engineering team. That's a lot of tech-talk, but what does it mean for your day-to-day grind? Clean books, insightful reporting, and ultimately, less work for your association's accounting staff. 

4. We Only Build Features With Collaboration From Our Customers

Novi's best features were inspired by real-life use cases and feedback from association professionals like you. We believe that our customers know more about the inner workings of associations than software developers do. That's why collaboration with association executives and their staff is at the core of everything we create.

5. We're a Team of Association Professionals

Want to talk to an intense salesperson? Didn't think so. Instead, perhaps you'd rather work with one of our on-staff Certified Association Executives (CAEs) who have walked in your shoes. You can feel confident that we understand the day-to-day business of running an association.

6. Thoughtful Onboarding

We invest 40+ hours of professional services into every new association we onboard. Our goal is to accelerate your organization's adoption of Novi's software so you can get back to the business of running your association.

7. Insightful, Customized Training

We know adults have different learning styles, so take advantage of a combination of live one-on-one webinar training, group training videos, and articles to fit your learning style.

8. The Novi Community is Stronger, Together

Our customers love getting together to nerd out on Novi webinars. Visit us in sunny Florida for our annual Novi Summit, and join us for roundtable discussions.

9. We're on a Mission to Accelerate Change

Ultimately, our software isn't what really matters. It's what associations can do once they're on our association management software that matters.

Nothing makes us more excited than learning what amazing things our customers have accomplished with more time and additional resources, especially when they're realizing goals that they thought were unattainable months before.